Privacy Policy

Overview

This privacy policy describes how the AskVERA.ai Chat Analytics Dashboard collects, uses, and protects your information. We are committed to protecting your privacy and maintaining the security of your data.

Note: For comprehensive privacy information about AskVet services, please visit https://askvet.app/privacy-policy/

Information We Collect

Authentication Data

• Email addresses for user accounts
• Encrypted passwords (using bcrypt hashing)
• User roles and permissions
• Login timestamps and IP addresses

Chat Session Data

• Chat conversation content for analytical purposes
• Session timestamps and metadata
• Client identification information
• Customer names and conversation context

Access Logs

• Page access times and IP addresses
• User actions within the dashboard
• Administrative actions and audit trails

Cookies We Use

Essential Cookies Only

We use only essential cookies necessary for the functionality of this application:

• Session Cookies: For user authentication and security
• Login State: To maintain your logged-in status
• Security Tokens: For CSRF protection

What We Don't Use

• No tracking or analytics cookies
• No advertising or marketing cookies
• No third-party cookies
• No social media or external service cookies

How We Use Your Information

• Authentication: To verify your identity and manage access
• Analytics: To analyze chat conversations for quality and training
• Security: To protect against unauthorized access and maintain audit logs
• Service Delivery: To provide dashboard functionality and data visualization

Data Access and Security

Who Can Access Data

• Admin users have full access to all chat sessions and user management
• Client users can only access their assigned client's chat sessions
• All access is logged and auditable

Security Measures

• All data is encrypted in transit (HTTPS/SSL)
• Database connections use SSL encryption
• Passwords are hashed using bcrypt (12 rounds)
• Role-based access control limits data exposure
• Failed login attempts are tracked and protected against

Data Retention

We retain data for as long as necessary to provide our services:

• Chat Sessions: Retained for analytical and training purposes
• User Accounts: Retained while accounts are active
• Access Logs: Retained for security and audit purposes
• Session Cookies: Automatically expire when you close your browser

Third-Party Services

We do not use any third-party tracking, analytics, or advertising services. All data processing occurs within our secure infrastructure:

• AWS infrastructure for hosting (with appropriate data processing agreements)
• No Google Analytics, Facebook Pixel, or similar tracking services
• No external advertising networks
• No social media integrations that track users

Your Rights (CCPA)

Under the California Consumer Privacy Act (CCPA) and other applicable privacy laws, you have the right to:

• Access your personal data and know what information we collect
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to processing of your personal data
• Data portability (where technically feasible)
• Opt-out of the sale of personal information (we do not sell personal information)

Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Last Updated: October 13, 2025